Operations of automated check-in and check-out constitute a particularly current topic. The sad events relating to the Coronavirus, in fact, have forced many accommodation facilities to review their way of welcoming guests. On the one hand, it is necessary to ensure the best possible service to its users. On the other hand, however, it is essential to guarantee an adequate level of safety, and in line with what is established by the authorities.
For bed & breakfasts, guest houses and all hotels in difficulty, Guestkey offers a quick and simple solution that automates entry and exit operations in a short time.
What the new guidelines for hotel facilities say
Federalberghi, Confindustria Alberghi and Assohotel Confesercenti have joined forces in recent days to draw up some guidelines, adopting the so-called “Safe Reception” protocol.
As reported Quotidiano.net, then, these are the most interesting aspects:
- Room cleaning will be particularly focused on objects that come into contact with guests the most, such as switches, telephones and remote controls
- Breakfast will increasingly be served at the table or, upon request, in the room, avoiding buffets
- Service staff and waiters must use gloves and masks
- Sanitizing gel dispensers must be included in areas intended for food consumption, such as restaurants
- To avoid queues at reception, guests will be increasingly invited to send their documents electronically. At the same time, contactless payment transactions will be favored, and the times for the transition to more advanced forms of self check-in.
And it is precisely on this last point that it is possible to intervene in a precise and timely manner.
Automated, safe and quick check-in and check-out
Think about traditional hotel registration procedures now that the rules of social distancing they are well known to everyone, it has a strange effect. The most common operations, in fact, included:
- Close contact between guest and receptionist
- The exchange of objects (documents, keys, brochures, cards)
- Any signing of forms
- Handing over the keys every time you left or returned
- Payment in cash
These are operations that involve close contact between the guest and the receptionist. The first, during his journey, presumably came into contact with a large number of people. The second, for his part, for work must remain in the vicinity of numerous individuals.
All of this, in the current crisis period dictated by COVID-19, cannot happen. And this is also why the future of hotels and B&Bs may include the introduction of self check-in and check-out. In other words, it will be the guests, in total autonomy, who will manage the entry and exit operations from the structure. This way you can limit your contact with other people, for example significantly greater security.
The self check-in solutions proposed by Guestkey
Automating hotel registration operations is particularly simple with the Guestkey electronic code lock. A versatile solution, available in models indoor ed external, as well as for armored doors. Also facilitates guests and managers.
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The operation of this solution is simple.
For the manager, it is sufficient to send the customer the code corresponding to his booking. Communication can be made via email, or with a quick WhatsApp message. The traveler, at that point, simply has to arrive at the facility and enter the code received. This will only be active for the period of the guest's stay . Once the established days of stay have passed, it can no longer be used to unlock doors and utilities.
This efficient system allows not only to automate the check-in and check-out phases, but also to:
- Decrease contact between receptionists and guest
- Eliminate the exchange of objects
- Avoid the danger of losing your keys
The whole without decreasing the quality of the service offered.
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