Problems and opportunities to be examined in home automation
Examining opportunities and problems, in home automation for hotels, is a decisive step . This is the sector that most of all will influence the design of accommodation facilities in the future. The creation of experiences designed for guests, in fact, must necessarily take into account technological innovations. Making the most of this type of opportunity is essential for hotels that wish to keep up with the times.
We have already talked about home automation systems for hotels on several occasions. In the article dedicated to the 2019 trends for hotels:(https://www.porteitaliane.com/it/blog/domotica-per-hotel-problematiche-e-opportunita-da-esaminare-n15) , in particular, we have identified home automation as one of the cardinal themes of the current year.
The problems and opportunities to be examined, however, are of different types. Alongside the positive effects on the performance of your business, there are possible contraindications that you need to be able to deal with correctly.
The challenges of hotel automation: the management of AI (Artificial Intelligence)
The implementation of technology inside hotels brings inevitable challenges of opportunities and problems . One of the obstacles to be overcome is certainly that linked to the interaction with guests. These are problems that not only concern small structures, but also the most prestigious hotels.
To confirm this we report this article appeared on the pages of Wired (https://www.wired.it/gadget/domotica/2019/01/16/hotel-licenzia-robot/), and dedicated to the Japanese hotel Henn-na. In 2017, the facility had a team of two hundred robots, automating half the workforce. Their duties were the most varied, from reception to maintenance. After only two years, following several problems, it was decided to return to a staff made up mostly of human beings.
Little empathy and functionality: the limits of hotel automation
The problems that led to the divestment of the various robots are two: poor functioning and lack of empathy with customers. The porter robots chosen by the hotel, for example, were able to reach only 24 rooms out of 100. In case of bad weather, moreover, the robots were unable to function properly.
The Churi robot, on the other hand, had been chosen for public assistance tasks and placed in every room. Even in this case, however, the inability to answer the questions asked by guests clearly undermined its usefulness. In some cases, moreover, the snoring of some travelers activated the automaton during the night, for a considerable disturbance.
The opportunities of minimally invasive hotel automation
Hotel automation, as seen, brings with it demanding challenges. The fact that the technology behind the robots is not yet fully mature does not mean that there are no significant opportunities.
Technological systems of this type in fact allow you to create environments that are totally suitable for the guest. The management of lighting and internal temperature can be entrusted to simple commands, or automated. Interaction between the customer and the reception, then, can be entrusted to touch-screen screens with icon interfaces. Thanks to the introduction of voice assistants, it is possible to make your guests’ stay even more intuitive, and create real intelligent rooms.
Flexibility and innovation: the advantages of hotel automation.
In the latest editions of Host, the annual event organized by Fiera di Milano and POLL Design, the best home automation innovations for hotels have been awarded. As reported by Mixerplanet (https://www.mixerplanet.com/host2019-smart-label-e-design-talks-linnovazione-nellospitalita_157307/), the latest products to have been awarded are:
- Customizable home automation handles with advanced functions.
- Ultra-thin suspension minibars.
- Oxygen barrier decanters, aimed at preserving the organoleptic properties of drinks.
Looking at the limitations of artificial intelligence alone, therefore, would be incorrect. Hotel automation, if used consistently, offers numerous solutions, and allows you to get the most out of your hotel.
Porte Italiane and home automation services for hotels
Home automation is confirmed as a sector in net expansion and rapidly changing. To be able to orientate yourself in the best way, therefore, you need to rely on a prepared and serious company. Porte Italiane is ready to help you: by contacting us you can get a quote and in-depth advice.