ECOSMART FAQ – questions and answers on the Hotel Management system
ECOSMART full presentation
Here is a complete presentation of the ECOSMART system.
An overview of the rooms
Scheduling of reservations Battery status of the locks
Remote opening
Creation of limited time codes
Cards associated with rooms
Elimination of previous codes
Sending via email or WhatsApp with message customization
Verification of booking information
History of openings
Creation of RFID codes and cards
CODES: First access with energy saving, Permanent, Timed, Master key and Cyclic Customer registration Deposit Total cost of stay Notes
Go to the dedicated site https://www.guestlock.it, log in to your account page and you will find your rooms.
Go to the reference room and click on “OPEN ROOM”.
Can I see occupied or available rooms from the control panel?
Of course, from the control panel you can view all the rooms that are occupied or available.
ROOM SUMMARY
PLANNING OF RESERVATIONS
BATTERY STATUS
What does it allow you to see in the planning?
In planning you have an overview of your reservations and can check the general status of your hotel.
- SUMMARY OF ROOMS BOOKING PLANNING COST OF STAY DEPOSIT PAID BY THE CUSTOMER ANY NOTES
Can I open the room remotely or even from abroad?
With the GYM, HOTEL and FULL subscription they allow you to unlock the doors remotely.
Go to the dedicated site https://www.guestlock.it,
log in to your account page,
and you will find your rooms there.
Navigate to the corresponding room and click on OPEN ROOM.
How to create and edit custom codes remotely.
ACCESS CODES – All codes can be created remotely. However, only the following subscriptions:
ECOSMART HOTEL
ECOSMART GYM
ECOSMART FULL
they allow you to change and delete access codes.
Can I manage all ports from a single control panel?
Of course, you can manage all your doors on a single platform www.guestlock.it
The doors or utilities do not necessarily have to be in the same building.
They can even be distant from each other... scattered throughout the world!
How can I check the battery level of the locks?
The battery charge level of each lock is indicated on the opening page of the GUESTLOCK.IT web app.
Next to each camera, there is an icon that shows the battery charge level.
The batteries have a life of 2 years or 10.000 cycles.
Where can I check the history of entries into the room?
The log page serves as a centralized registry where all incoming information or data is documented and stored systematically.
How can I send the codes to the guest?
Of course, you can send the codes to the customer via a personalized message via WhatsApp or email.
Here is an example message:
Good morning, Emilio Randazzo, thank you for choosing our hotel, Hotel delle Rose. The room assigned is Room 1. Your stay will begin on April 11, 2023 at 11:00 am and will end on April 12, 2023 at 10:00 am.
To access the building from the main gate, enter the following code: 125864.
Subsequently you will find the entrance door, the code to enter is the following: 6274038.
Furthermore, the code to access your room is: 2764038.
Inside the room you will find an electronic card for subsequent access to the building.
The Wi-Fi password is as follows: 01111926.
Don't hesitate to contact me for further information.
I remind you that virtual keys are strictly personal and should not be shared under any circumstances.
can I generate time-based codes or delete them?
With our ECOSMART Guestkey access control system, you can generate temporary codes to grant access to individuals for a specific period.
This functionality is particularly useful for managing access in hotel facilities such as hotels and B&Bs, where guests need to access the rooms only during their stay.
In this way, the access control system becomes even more secure and efficient. If necessary, you can also delete the generated codes to deactivate them.
How to create codes for common rooms, gates and doors.
To generate the codes, simply log in to the Guestlock platform and select the room dedicated to your guest. From here, you can choose to create a code and set the desired options, such as validity period and code type.
Once the code is generated, you can send it to the customer via WhatsApp and email. This message will automatically include the code for common doors specifically created for that guest.
What type of code can I create?
To generate the codes, simply access the Guestlock platform and select the room dedicated to your customer. From there, you can choose to create a code and set the desired options such as the code's validity duration and type.
Once the code is generated, you can send it to the customer via WhatsApp and email. This message will automatically include the code for the common doors specifically created for that customer.
What is the FIRST ACCESS code?
First access with energy and electronic lock equipped with an energy saving pocket, which allows the guest to enter the room with a code, valid only for the first time.
Inside the room, the guest will find the RFID card, which he will use for future access.
The host sends the code to the guest, and the guest will find the card inside the room, which he will use for subsequent entries into the room. The card will no longer be valid once it expires.
In this way, the customer will be forced to use the card, which, when removed from the energy saving pocket, will disconnect the electrical utilities when the customer leaves the room, ensuring significant energy savings.
How can the guest access the room?
The customer accesses the facilities using the numerical codes previously sent by the host.
Can I create codes for service personnel?
To generate the codes, simply access the Guestlock platform and select the room dedicated to your customer.
From there, you can choose to create a code and set the desired options, such as validity period and code type.
Once the code is generated, you can send it to the customer via WhatsApp and email.
This message will automatically include the code for common doors, created specifically for that customer.
If I don't have an Internet connection, what features can I use?
Without an internet connection, you can use the BASIC version of our ECOSMART management software:
- Generate permanent codes
- Generate time-based codes
- Use fixed RFID cards
- Send codes via email or WhatsApp.
How can I generate temporary codes with ECOSMART Guestkey?
With ECOSMART Guestkey, you can generate temporary codes by accessing the Guestlock platform and selecting the room dedicated to your guest. From here, you can create a code and set the desired options, such as validity period and code type
What happens when a temporary code expires?
Once the validity period of a temporary code has expired, access with that code is no longer possible. The code can also be deleted to deactivate it if necessary
How does the first access code work?
The first access code allows the guest to enter the room with a code, valid only for the first time. Inside the room, the guest will find the RFID card, which she will use for future access. This card will no longer be valid once it expires
How can I make sure customers don't leave with their card in their pocket?
To ensure that customers do not leave their card in their pocket, you can use an ECOSMART “first access code” function in combination with the Energy Saver pocket. With this system, the guest uses an access code to enter the room upon first entry. Once inside, he finds the RFID card inside the room, which is necessary for future access.
The card is designed to activate the electrical utilities only when inserted into the Energy Saver pocket. When the guest leaves the room and removes the card from the pocket, all utilities are automatically deactivated, ensuring energy savings and preventing the card from being forgotten inside.
This way, if the guest leaves without the card, the utilities are deactivated, reducing energy waste and ensuring that the card is always available for subsequent use.
What is the advantage of using the RFID card after the first login?
When the guest uses the RFID card and removes it from the energy saving pocket, it disconnects electrical utilities when the guest leaves the room, ensuring significant energy savings
How can a guest access the room?
The guest accesses the facilities using the numerical codes previously sent by the host
Can I create codes for service staff with ECOSMART Guestkey?
Yes, it is possible to create codes for service personnel. To generate the codes, log in to the Guestlock platform and select the dedicated room. From here, you can create a code and set the desired options, such as validity period and code type
What can I do if I don't have an Internet connection with ECOSMART?
Without an internet connection, it is possible to use the BASIC version of the ECOSMART management software. This version allows you to generate permanent codes, generate time-based codes, use fixed RFID cards and send codes via email or WhatsApp
How can I send the generated codes to the guest or service staff?
Once the code is generated, you can send it to the customer via WhatsApp and email. This message will automatically include the code for common doors sspecifically created for that guest or service staff
What happens if a guest loses their RFID card?
If a guest loses his RFID card, the host can safely deactivate it.
Can I generate more than one code for the same room?
Yes, it is possible to generate multiple codes for the same room.
Is ECOSMART Guestkey only suitable for hotels and B&Bs or can it also be used in other types of facilities?
ECOSMART Guestkey it can be used not only for B&Bs and hotels, but also for gyms, condominiums or single homes.
Can the ECOSMART Guestkey system be integrated with other hotel management systems?
Currently, ECOSMART Guestkey is not integrated with other hotel management systems.
Can I limit access to certain areas of the building with ECOSMART Guestkey?
Yes with ECOSMART Guestkey, it is possible to generate specific codes for common doors, allowing you to control access to certain areas of the building
Is there a limit to the number of codes I can generate with ECOSMART Guestkey?
No, you can generate any number of codes at no additional cost.
Is there a mobile app for ECOSMART Guestkey?
No, ECOSMART Guestkey it works via a practical web app.
What happens if a guest forgets their access code?
If a guest forgets their access code, the host can always postpone it or create a new one.
Does ECOSMART Guestkey have an access logging function?
Yes, all earnings are recorded on the log page.
Does ECOSMART Guestkey support fingerprint login or other forms of biometrics?
No, access with ECOSMART Guestkey it is only available with RFID codes or cards.
Is ECOSMART Guestkey compatible with all types of doors and gates?
Yes, ECOSMART Guestkey is compatible with all electrified doors, gates or intercoms.
Here is a summary of the features of the Ecosmart Management Software
- Which rooms are occupied and how can I view them?
– Through the ECOSMART management system, you can view a complete overview of occupied and free rooms. Simply access the main screen to get a real-time update on the occupancy status of the rooms.
- Can I open room doors remotely and how do I do it?
– Yes, the ECOSMART system allows you to open the doors remotely. You can do it directly from the management system, selecting the desired room and clicking on the remote opening option. This increases convenience and safety for guests and staff.
- How can I create and manage access codes for rooms?
– Access codes can be created and managed via the management system. You can generate temporary, permanent, passepartout and cyclic codes. Once created, codes can be sent via email or WhatsApp to guests, ensuring safe and controlled access.
- How can I monitor the battery level of electronic locks?
– The ECOSMART management system provides detailed information on the charge status of the lock batteries. You can monitor battery levels in real time and receive notifications when they need to be replaced, ensuring your locks are always operational.
- Does the ECOSMART system work without an internet connection?
– Yes, some features of the ECOSMART system are available even without an internet connection. This ensures continuous and reliable operation, even in the event of connection interruptions.
- How can I manage access to the common areas of my facility?
– The ECOSMART system allows you to manage access to common areas in a safe and controlled way. You can create specific access codes for these areas and monitor who enters and exits, increasing security and management efficiency.
- What does self check-in consist of and how does it work with the ECOSMART system?
– Self check-in allows guests to check in themselves using access codes sent prior to arrival. This reduces waiting times at reception and simplifies the reception process.
- What are the advantages of the ECOSMART energy saving system?
– The ECOSMART energy saving system helps reduce energy consumption and optimize operating costs. The electronic locks are integrated with Energy Saver pockets, which disconnect electrical utilities when the guest leaves the room, ensuring significant energy savings.
- What types of electronic locks are compatible with the ECOSMART system?
– The ECOSMART system is compatible with a wide range of electronic locks, including the Slim Electronic Lock, Full Plate Lock, Security Lock, Wall Reader, and Electronic Cylinder. This guarantees flexibility and adaptability to different needs.
- How can I automatically send guest data to the State Police hosted portal?
– The ECOSMART system is integrated with the State Police resident portal, allowing the automatic sending of guest data. This process occurs in seconds, ensuring regulatory compliance and improved operational efficiency.
- How does opening condominium doors via smartphone work?
– The ECOSMART GateLink system allows the remote opening of condominium doors via smartphone. Users can check compatibility with their intercom online and manage access in a practical and secure way.
- What access code creation options does the ECOSMART system offer?
– The ECOSMART system offers several options for creating access codes, including timed, permanent, energy-saving first-access, passepartout, and cyclic codes. This allows flexible and personalized access management.
- How can I monitor and record access to my facility?
– The ECOSMART management system records and monitors all accesses, both for guests and staff. You can consult the history of openings and booking information, improving security and internal control.
- Which devices can I control with the integrated home automation of the ECOSMART system?
– The integrated home automation of the ECOSMART system allows you to control lights, heating, air conditioners and other electrical devices. You can manage these functions through an intuitive interface, improving guest comfort and energy efficiency.
- How does automatic sending of access codes to guests work?
– Once you have created the access codes in the management system, you can automatically send them via email, WhatsApp or SMS to guests. This process is quick and simplifies access management.
- What security measures does the ECOSMART system offer?
– The ECOSMART system guarantees a high level of security with the creation of time codes and other protection measures. Codes can be erased or changed easily, ensuring that only authorized people can access rooms.
- What control devices are available in the ECOSMART system?
– The ECOSMART system includes various control devices, such as RFID readers, keypads and electronic locks. These devices offer flexible and secure access management.
- How can I optimize energy efficiency in my accommodation facility?
– By using the energy saving systems of the ECOSMART system, you can optimize energy use and reduce consumption. Energy Saver pockets disconnect electrical utilities when guests leave the room, ensuring significant savings.
- Which features of the ECOSMART system are available offline?
– Some features of the ECOSMART system, such as access control and door opening, are available even without an internet connection. This ensures continuous and reliable operation.
- How do the home automation systems of the ECOSMART system integrate with existing systems?
– The home automation of the ECOSMART system easily integrates with existing systems, improving comfort and energy efficiency. You can control lights, heating and other electrical devices via an intuitive interface.
- What types of locks can be automated with the Ecosmart system?
– The Ecosmart system can automate locks such as the Slim Electronic Lock, Full Plate Lock, Security Lock, Wall Reader, and Electronic Cylinder. This allows for flexible and safe management of the locks.
- What does the main screen of the Ecosmart system show?
– The main screen of the Ecosmart system shows an overview of the rooms, the booking schedule and the charge status of the lock batteries, providing centralized and efficient management.
- What functions are accessible by clicking on a room in the Ecosmart system?
– By clicking on a room in the Ecosmart system, you can access functions such as remote opening, creation of time codes and cards, deletion of previous codes, sending codes via email or WhatsApp, and consulting information on booking and opening history.
- What types of codes can be created in the Ecosmart system?
– In the Ecosmart system, you can create codes for the first access with energy saving, permanent, timed, passepartout and cyclical codes. This allows for flexible and secure access management.
- What information is needed to create a time code in the Ecosmart system?
– To create a time code in the Ecosmart system, you must enter the customer's information, such as email, telephone number, deposit, total cost of the stay, any notes, and select the arrival and departure date.
- How can access codes be sent to customers via the Ecosmart system?
– Access codes created in the Ecosmart system can be sent to customers via WhatsApp, SMS or email, ensuring fast and secure delivery of access credentials.
- What allows you to see the planning of the Ecosmart system in real time?
– The planning of the Ecosmart system allows you to see in real time if the customer is in the room, thanks to the WiFi switches that monitor the presence of guests and allow the control of electrical utilities.
- Which electrical consumers can be controlled with the Ecosmart system?
– With the Ecosmart system, you can turn off or on some electrical appliances, such as air conditioners, and keep track of room consumption, improving energy efficiency and reducing operating costs.
- How does the combination of electronic locks with the Energy Saver pocket work in the Ecosmart system?
– The combination of the electronic locks with the Energy Saver pocket in the Ecosmart system allows access to the room with a code valid only for the first entry. Inside the room, the guest finds the RFID card to use for future access. When the card is removed from the Energy Saver pocket, the electrical utilities are disconnected, guaranteeing significant energy savings.
- What happens when the RFID card expires in the Ecosmart system?
– When the RFID card expires, it is no longer valid for access. The customer must use a new card, which guarantees control of electrical utilities when removed from the Energy Saver pocket, contributing to energy saving.
- How do I view occupied rooms in the ECOSMART system?
– Through the ECOSMART management system, you can view in real time which rooms are occupied and which are free, improving booking management.
- Can I manage the locks remotely with the ECOSMART system?
– Yes, the ECOSMART system allows you to manage the locks remotely, increasing convenience and safety for both guests and facility staff.
- How do I send access codes to guests in the ECOSMART system?
– In the ECOSMART system, access codes can be automatically sent via email or WhatsApp, simplifying the check-in process and improving the guest experience.
- How do you monitor the status of the locks in the ECOSMART system?
– The status of the electronic locks in the ECOSMART system can be monitored in real time via the management system, which provides detailed information on the battery level and the operation of the locks.
- What check-in options are available in the ECOSMART system?
– The ECOSMART system supports self check-in options, allowing guests to check in independently via access codes sent prior to arrival.
- What does the ECOSMART energy saving system include?
– The ECOSMART energy saving system includes devices such as Energy Saver pockets, which disconnect electrical utilities when the guest leaves the room, ensuring significant energy savings.
- How are temporary access codes configured in the ECOSMART system?
– Temporary access codes in the ECOSMART system can be configured via the management system, by entering the customer's information and selecting the duration of the stay.
- Which devices support ECOSMART home automation?
– ECOSMART home automation is compatible with various devices such as lights, heating, air conditioners and other electrical systems, offering complete and intuitive control.
- How are multiple accesses managed in the ECOSMART system?
– Multiple accesses to the ECOSMART system can be managed by creating specific access codes for each area and monitoring the entrances via the management system.
- What are the advantages of remote management with the ECOSMART system?
– Remote management with the ECOSMART system offers numerous advantages, including remote door opening and access control, improving operational efficiency and safety.
- How can I improve energy efficiency in my facility with the ECOSMART system?
– You can improve energy efficiency by using ECOSMART energy saving systems, such as Energy Saver pockets, which disconnect electrical utilities when the guest leaves the room.
- Is the ECOSMART system compatible with all electronic locks?
– The ECOSMART system is compatible with a wide range of electronic locks, ensuring flexibility and adaptability to different security needs.
- How to send guest data to the hosted portal via the ECOSMART system?
– The ECOSMART system allows the automatic sending of guest data to the State Police hosted portal, ensuring regulatory compliance and a more efficient process.
- What are the offline features of the ECOSMART system?
– Some features of the ECOSMART system, such as access control and door opening, are available even without an internet connection, ensuring continuous and reliable operation.
- How can I control common accesses with the ECOSMART system?
– You can manage access to common areas by creating specific access codes and monitoring entrances via the ECOSMART management system, improving the security of the structure.
- How do ECOSMART home automation systems integrate with existing systems?
– ECOSMART home automation easily integrates with existing systems, allowing complete and intuitive control of lights, heating and other electrical devices.
- What advantages does the combination of electronic locks with the Energy Saver pocket offer in the Ecosmart system?
– The combination of electronic locks with the Energy Saver pocket allows for significant energy savings. The access code is valid only for the first entry, and the RFID card found in the room disconnects the electrical utilities when removed from the Energy Saver pocket, ensuring that the utilities are only active when the guest is present.
- How can I automatically send access codes created in the Ecosmart system?
– Once access codes are created in the Ecosmart system, they can be automatically sent via WhatsApp, SMS or email, simplifying the check-in process for guests.
- What allows you to monitor the planning of the Ecosmart system in real time?
– The planning of the Ecosmart system allows you to monitor the presence of guests in the rooms in real time, thanks to the WiFi switches that signal if the room is occupied and allow the control of electrical utilities.
- What types of time codes can be created in the Ecosmart system?
– The Ecosmart system allows you to create various types of timed codes, including energy-saving, permanent, passepartout, cyclical and temporary first access codes, offering flexible and secure access management.