What are guests looking for in new generation smart hotels?
The evolution of technology is also revolutionizing the hotel industry, giving life to “new generation smart hotel”. But what are guests looking for in these cutting-edge facilities?
To try to answer this question it is necessary to analyze the travellers' expectations who choose to stay in smart hotels, underlining the features and services that are becoming increasingly crucial to offering afirst class living experience.
How the role of hotels has changed with technology
With the advent of new technologies, next-generation smart hotels are emerging as a preferred choice for many travellers. These activities are no longer limited to just providing a place to sleep; they aim to create unique and personalized experiences. This is what guests are looking for in these modern hotel facilities
Check in without problems
One of the main advantages of smart hotels is the possibility of check in quickly and without problems. Guests are looking for a smooth and fast check-in process, often preferring self-check-in via terminals or mobile apps. This not only saves time but also offers more convenience.
Control and customization
Guests want to have the total control of your experience in hotel. Smart hotel rooms are equipped with home automation control systems that allow guests to easily adjust the temperature, lighting, curtains and even music. The ability to customize the environment according to your preferences is a fundamental aspect.
Advanced connectivity and technology
La fast and reliable connectivity it is essential in smart hotels. Guests look for free high-speed Wi-Fi throughout the property. Furthermore, the presence of USB power sockets and wireless charging sockets at strategic points in the rooms is a great advantage.
Virtual assistance and services on request
Guests appreciate the presence of virtual assistants or chatbots that can answer their questions and fulfill their requests. Services on request, such as room service via app, bicycle rental and the organization of transfers must be accessible in a simple and immediate way through technology.
Security and privacy
Despite the high technology, guests in smart hotels pose a challenge great emphasis on security and privacy. The presence of clearly visible security cameras and access control systems is important to make guests feel safe during their stay.
The role of hotel home automation in welcoming guests
Home automation, orautomation of domestic and professional environments through technology, plays a crucial role in next-generation smart hotels. These systems allow guests to control their surroundings in an intuitive and personalized way. The use of hotel home automation can include features such as controlling lights, curtains, temperature and audiovisual, all through mobile devices or voice commands.
This integration offers a unprecedented level of comfort and customization, helping to make guests' stay an extraordinary experience. Furthermore, home automation can improve the energy efficiency of hotels, reducing waste and improving environmental sustainability, an aspect increasingly appreciated by guests.
Conclusions
The new generation smart hotels are redefining the hospitality experience, offering guests a combination of convenience, customization and advanced technology. Those who choose to stay in these properties are looking for a hassle-free experience, reliable connectivity and tailor-made services. Maintain a balance between high technology and attention to safety and privacy is essential to meet guest expectations in smart hotels.
If you want to design the home automation experience in the best possible way of your hotel, contact the experts at Porte Italiane on the numbers 0941 901172 e 0941 912335. You can get more information about the offer Guestkey articles, dedicated to the innovative management of hotels and more.